Support
Email support@sancapro.com. A person reads it, and we answer within one business day.
To get a useful answer on the first reply, tell us:
- Your company name, and the phone number or email you sign in with.
- Whether you are on the phone app or the dashboard in a browser.
- What you were doing, and what happened instead.
- A screenshot, if there was anything on screen worth seeing.
If something is wrong with a job, a timesheet or a client's record, ask your own office first. They can change it themselves, and most of what reaches us is something they can fix in a minute.
Questions we get a lot
I filed a log with no signal. Where did it go?
It is on your phone. The app holds anything you file offline and sends it the next time you have a connection — you do not have to reopen it or file it again. The chip at the top of the screen says how many filings are waiting. If one is stuck, tap it and the app tells you why and lets you send it again.
The sign-in code never arrived.
Codes come by text to the number your employer has on file, and they can take a minute. Check the number is the one your office used, and that the message did not land in a filtered folder. If it still does not arrive, email us and include the number so we can look it up.
I work for two companies.
One login, both companies. Use the company switcher at the top of the app to pick which job you are filing against. If a company is missing, ask that office to send you an invite.
My hours or my job list look wrong.
The office owns both. Hours you filed are editable until the office approves them, and jobs come from whoever set them up. Ask your office first — they can fix it faster than we can.
I need to delete my account.
See the account deletion page. It says what deletion destroys, what stays with your employer, and how to ask.
Elsewhere
The dashboard is at app.sancapro.com. Our privacy policy says what we collect and who it goes to, and account deletion is its own page.